Job Title: Retail Customer Service Representative

Job Summary: We are seeking enthusiastic and customer-focused Retail Customer Service Representatives to join our team. The ideal candidate will be responsible for providing excellent customer service, assisting with sales, and ensuring a positive shopping experience for all customers. This role requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks in a fast-paced retail environment.

Key Responsibilities:

• Greet customers warmly and assist with their inquiries.
• Provide product information and recommendations to enhance the customer experience.
• Process transactions accurately using the point-of-sale (POS) system.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain a clean, organized, and visually appealing sales floor.
• Restock shelves, organize displays, and monitor inventory levels.
• Collaborate with team members to achieve sales targets and customer satisfaction goals.
• Stay informed about current promotions, sales, and store policies.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic math skills and proficiency in using POS systems.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Skills:

• Experience with retail inventory management systems.
• Bilingual abilities are a plus.
• Strong sales and upselling skills.

Work Environment:

• On-site retail store environment.
• Fast-paced and customer-focused.
• Requires standing, walking, and lifting throughout the shift.

Compensation:

• Competitive hourly wage with opportunities for bonuses.
• Employee discounts and benefits.
• Opportunities for career growth and professional development.

Join our team as a Retail Customer Service Representative and help create memorable shopping experiences for our valued customers.